Frequently Asked Questions
Find quick answers to your questions about bookings, cancellations, and our travel services. We are here to ensure your journey with BookByOwn is smooth and worry-free.
You can browse our pre-designed packages or use our "Request a Quote"
feature. Simply provide your destination, travel dates, and preferences,
and our destination experts will create a personalized itinerary tailored
to your budget and interests.
Cancellations can be made through your user dashboard or by contacting
our 24/7 support team. Refund eligibility depends on the specific airline
or hotel policy chosen at the time of booking. Please review the "Terms
& Conditions" section of your booking confirmation for specific details.
At BookByOwn, we believe in 100% transparency. The price you see during
the final checkout stage is inclusive of all mandatory taxes and service
fees. There are no hidden charges added after your payment is processed.
We provide 24/7 on-trip assistance. You can reach us via our dedicated
hotline number provided in your booking voucher, through the live chat
feature on our website, or by emailing our support desk. We are always
ready to help with emergencies or itinerary changes.
Yes, we offer comprehensive Visa assistance for multiple countries including
the UAE, UK, and Schengen nations. Our experts guide you through the documentation
process, appointment scheduling, and application tracking to maximize your
chances of approval.
Modification requests depend on the hotel's availability and policy. While
we strive to accommodate changes at no extra cost from our end, the service
provider may charge a modification fee. Please contact our support team
as early as possible for any requested changes.